Description

Leadership coach and lynda.com director of learning and development Britt Andreatta shares her tips and strategies for having difficult conversations. In her four-phase model, you’ll discover the situations that lead up to difficult conversations, decide when the conversation is warranted, prepare for the interaction, and monitor outcomes to ensure success.Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.Topics include:    What is a difficult conversation?    Understanding why conversations go badly    Changing your tipping point    Building your ladder—and climbing down    Knowing your triggers    Reframing your adversary    Being prepared for the conversation    Taking responsibility    Sharing goals and experience    Co-creating a solution    Developing the action plan    Building better feedbackWelcomeI’m Dr.Britt Andreatta, and I’m pleased to welcome you to this course on having difficult conversations. In this course, we’re going to explore how you can have difficult conversations. There are generally three types of difficult conversations: those that go badly, those that go very well, and those that are avoided. We’re going to focus on having a successful conversation that not only achieves the desired outcome but enhances the relationship as well. In this course I’ll share with you specific tips and strategies for having difficult conversations.We’ll cover the four phases of successful conversations and specific components of the conversation itself. We’ll also look at when you have to initiate a difficult conversation, as well as when you’re on the other side. This course will help you prepare step-by-step to have your conversation. Let’s get started.